Terms of Service
Your agreement with CaliberRx LLC when you use the Platform and Services. Includes Telehealth Informed Consent, Program Disclaimers, Payment & Billing terms, Refund Policy, Offer Terms, and SMS Terms.
Effective Date: April 24, 2026
Entity: CaliberRx LLC
Website: caliberrx.co
Please read these Terms carefully before using our Services. These Terms contain important provisions, including: (i) that subscriptions automatically renew until canceled; (ii) a mandatory binding individual arbitration agreement and a waiver of class actions (Sections 28 and 29); and (iii) limitations on our liability (Sections 24 and 25). You may opt out of the arbitration agreement within thirty (30) days of first accepting these Terms as described in Section 29.
Not for emergencies. The Platform and Services are not intended for medical emergencies. If you believe you are experiencing a medical emergency — including chest pain, difficulty breathing, signs of stroke, severe allergic reaction, suicidal thoughts, or any condition you believe is life-threatening — call 911 or go to the nearest emergency department immediately. In a mental health crisis, you may also call or text 988 to reach the Suicide and Crisis Lifeline.
1. Acceptance of These Terms
These Terms of Service (the “Terms”) form a legally binding agreement between you and CaliberRx LLC, a Texas
limited liability company (“CaliberRx,” “we,” “our,” or “us”). The Terms govern your access to and use of the
website at caliberrx.co, any associated domains or mobile applications, and the administrative coordination
services we make available (collectively, the “Platform” or “Services”). By creating an account, clicking “I agree,”
proceeding through checkout, or otherwise accessing or using the Services, you confirm that you have read these
Terms, that you understand them, and that you agree to be bound by them. If you do not agree, you may not use
the Services.
The Privacy Policy, State Privacy Law Addendum, Notice of Privacy Practices, Telehealth Informed Consent,
Payment & Billing Consent, Refund Policy, SMS Terms of Service, Offer Terms, and Program Disclaimers are each
incorporated into these Terms by reference and form part of our agreement with you.
2. Definitions
“Platform” or “Services” has the meaning given in Section 1.
“Provider Group” means the licensed professional entity or entities that deliver clinical services to patients through the telehealth platform contracted by CaliberRx, and the individually licensed clinicians employed or contracted by such entities (each, a “Provider”).
“Pharmacy” means a state-licensed pharmacy engaged through the telehealth platform’s pharmacy network to dispense medications prescribed by a Provider.
“Medication” means any prescription drug, compounded preparation, or related product coordinated for you through the Services.
“You” or “Patient” means the individual using the Services or, where permitted, a legal representative acting on that individual’s behalf.
3. Eligibility
To use the Services, you must:
Be at least eighteen (18) years of age. The Services are not directed to and are not intended for individuals under 18. We do not knowingly collect personal information from minors.
Be a resident of the United States and physically located in a state or jurisdiction where the Provider Group is
licensed to provide care.
Have the legal capacity to enter into a binding contract and not be prohibited from using the Services under the laws of your jurisdiction.
Provide accurate, current, and complete registration information and keep that information updated. Be authorized to use any payment method you provide.
4. Nature of the Services; Management Services Organization
CaliberRx is a management services organization. Our role is to coordinate non-clinical administrative, marketing, technology, and support services that connect patients with independently licensed clinicians and pharmacies. CaliberRx does not practice medicine, nursing, pharmacy, or any other licensed healthcare profession; CaliberRx does not prescribe, diagnose, compound, dispense, or fulfill prescriptions; and CaliberRx does not direct, control, or interfere with the clinical judgment of any Provider or the professional judgment of any Pharmacy.
5. Your Relationship with Providers and Pharmacies
Providers and Pharmacies are independent of CaliberRx. Any clinician-patient relationship is established solely between you and the Provider Group once a Provider accepts you for care. Clinical decisions are made by the Provider in the exercise of independent clinical judgment. CaliberRx does not guarantee that you will be prescribed any particular Medication, any Medication at all, or that your condition will improve.
6. Not Insurance; Cash-Pay Program
CaliberRx is not an insurer. The Services are not an insurance product. The Services operate on a cash-pay basis; CaliberRx, the Provider Group, and the Pharmacy do not submit claims to commercial insurance, Medicare, Medicaid, TRICARE, or any other federal or state health benefit program on your behalf.
Health savings accounts and flexible spending accounts. Some members may be eligible to pay for portions of the Services using a health savings account (HSA), flexible spending account (FSA), health reimbursement arrangement (HRA), or similar tax-advantaged account. Eligibility for tax-advantaged payment is determined by your plan administrator and applicable federal and state law, not by CaliberRx. CaliberRx does not represent or warrant that any particular charge is HSA-, FSA-, or HRA-eligible, and we have no obligation to verify, confirm, or substantiate eligibility on your behalf. You are solely responsible for confirming eligibility with your plan administrator and for any tax consequences of using such accounts. Receipts and documentation reasonably available to us will be furnished on request, but the determination of eligibility is yours and your plan administrator’s.
7. Telehealth Informed Consent
Clinical services delivered through the Platform are telehealth services. Telehealth has benefits and limitations that are described in our Telehealth Informed Consent, which you must accept before receiving care.
8. Account Registration and Security
To use most Services, you must create an account. You agree to provide accurate, current, and complete information; keep your information current; safeguard your login credentials; and be responsible for all activity under your account. Notify us immediately at support@caliberrx.co if you suspect unauthorized access.
9. License to Use the Platform
Subject to your compliance with these Terms, CaliberRx grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform and Services for your personal, non commercial use. All other rights are reserved.
10. Prohibited Conduct
You agree not to:
Use the Services to violate any law, regulation, or third-party right.
Impersonate any person or misrepresent your identity, residency, or medical history.
Upload, transmit, or make available any content that is unlawful, defamatory, obscene, harassing, or infringing. Attempt to gain unauthorized access to the Platform, our systems, or other users’ accounts. Use automated means (robots, scrapers, crawlers) to access or extract data from the Platform. Interfere with or disrupt the Platform, introduce malware, or circumvent security features. Reverse engineer, decompile, or attempt to derive the source code of any software forming part of the Platform, except where such restriction is prohibited by law.
Use the Services to obtain Medication through misrepresentation, resell prescription medication, or endanger the health of yourself or others.
11. User Submissions and User Information
You retain ownership of the content you submit through the Platform. By submitting User Submissions, you grant CaliberRx and its service providers a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and use your submissions solely as necessary to provide the Services, comply with legal obligations, improve our products, and enforce these Terms.
You represent and warrant that all information you provide to CaliberRx — including your name, contact information, payment method, identification, medical history, and any responses you submit during intake or to your Provider — is true, accurate, current, and complete, and that you will promptly update it when it changes. Submitting information that is false, inaccurate, incomplete, or that belongs to another person without authorization is a material breach of these Terms and may result in suspension or termination of your account, refusal of services, and other remedies available to CaliberRx and the Provider Group at law or in equity. You are solely responsible for the consequences of any information you submit, and CaliberRx is not obligated to verify the information you provide independently.
12. Intellectual Property
The Platform is owned by CaliberRx or its licensors and is protected by U.S. and international intellectual property laws. “CaliberRx,” the CaliberRx logo, and the tagline “Peptide Therapy, Calibrated to You” are trademarks or service marks of CaliberRx LLC. Third-party trademarks are the property of their respective owners.
13. Prescription Products
Certain Medications require a prescription issued by a Provider. You will not receive a prescription unless you have completed a clinical consultation and the Provider has determined the Medication is appropriate. Medications dispensed through the Services may not be returned for reuse or resale.
14. Subscription Products and Recurring Billing
Memberships are offered on a subscription basis. By enrolling, you authorize recurring charges to your payment method at the intervals and amounts disclosed at checkout. Subscriptions renew automatically until you cancel. Detailed billing terms are in our Payment & Billing Consent.
15. Pricing, Taxes, and Payment
Prices are subject to change. CaliberRx may modify membership pricing with at least fourteen (14) days’ advance notice delivered electronically. Prices do not include applicable sales or use taxes. You authorize CaliberRx and its payment processor to charge your payment method for all amounts due.
16. Cancellation and Refunds
You may cancel your membership at any time through your account portal or by emailing support@caliberrx.co. Except as set forth in our Refund Policy or required by law, fees already paid are non-refundable.
17. Third-Party Goods, Services, and Links
The Services may link to third-party websites or services. CaliberRx does not control and is not responsible for third-party content. Your use of third-party services is governed by those parties’ own terms.
18. Electronic Communications
By using the Services, you consent to receive communications from CaliberRx, the Provider Group, and our service providers electronically. You agree that electronic notices satisfy any legal requirement that communications be in writing.
19. Accuracy of Information
We make reasonable efforts to ensure accuracy but do not warrant the Platform is error-free. We reserve the right to correct errors and cancel any order affected by a material error.
20. Right to Modify or Discontinue the Services
We may add, change, suspend, or discontinue any portion of the Services at any time, with or without notice, and without liability to you, except that we will provide advance notice of pricing changes as required.
21. Right to Monitor and Remove
We may, but are not obligated to, monitor use of the Services. We may remove content, suspend or terminate accounts, or take any other action if we reasonably believe a violation has occurred. We may cooperate with law enforcement.
22. Disclaimer of Warranties
THE SERVICES AND THE PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, CALIBERRX DISCLAIMS ALL WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CALIBERRX DOES
NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. YOU USE THE SERVICES AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.
23. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, CALIBERRX AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION. CALIBERRX’S TOTAL CUMULATIVE LIABILITY WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE AMOUNT YOU PAID CALIBERRX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
24. Indemnification; Release; California Civil Code §1542 Waiver
You agree to defend, indemnify, and hold harmless CaliberRx and its officers, directors, members, employees, contractors, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, your misuse of the Services, your User Submissions, your violation of any law or third-party right, or your negligent or wrongful acts.
To the fullest extent permitted by law, you release CaliberRx and the parties identified above from claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with disputes between users of the Services, between you and any Provider or Pharmacy, or between you and any third party.
California residents. If you are a California resident, you expressly waive the protections of California Civil Code §1542, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You understand and acknowledge the significance of this waiver and assume full responsibility for any injuries, damages, losses, or liabilities that you incur.
25. Notice of Copyright Infringement (DMCA)
CaliberRx will respond to notices of alleged copyright infringement complying with the Digital Millennium Copyright Act. Send DMCA notices to dmca@caliberrx.co with:
- Identification of the copyrighted work.
- Identification of the allegedly infringing material and its location.
- Your contact information.
- A statement of good-faith belief that use is not authorized.
- A statement under penalty of perjury that the information is accurate and that you are authorized to act. 6. Your signature.
Accounts of repeat infringers may be terminated.
26. Binding Individual Arbitration; Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Except as you may opt out under Section 27 and except for limited exceptions set forth below, any dispute, claim, or controversy between you and CaliberRx arising out of or relating to these Terms, the Services, the Platform, or your relationship with CaliberRx (each, a “Dispute”) will be resolved exclusively through final and binding individual arbitration. You are waiving your right to a trial by jury and your right to participate in a class, collective, or representative action.
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted by a single arbitrator in Dallas County, Texas, or by telephone or video where permitted. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.
Class action waiver. You and CaliberRx agree that claims may be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, or representative action. If this class-action waiver is held unenforceable, Section 26 as a whole is null and void, but the remainder of these Terms remains in force.
Exceptions. Either party may (a) bring an individual action in small-claims court for claims within that court’s jurisdiction or (b) seek injunctive or equitable relief to prevent infringement, misappropriation, or violation of intellectual property rights in the state or federal courts located in Dallas County, Texas.
27. Notice of Dispute; Opting Out of Arbitration; Future Amendments
Notice of Dispute (pre-arbitration procedure). Before commencing arbitration of any Dispute under Section 26, you and CaliberRx each agree to first send a written Notice of Dispute to the other party that describes the nature and basis of the claim, the specific relief sought, and the email address and mailing address of the party giving notice. Notices of Dispute from you to CaliberRx must be sent to legal@caliberrx.co. Notices of Dispute from CaliberRx to you will be sent to the email address associated with your account. The parties will use good
faith efforts to resolve the Dispute informally during the thirty (30) days following delivery of the Notice. If the Dispute is not resolved within that thirty-day period, either party may then proceed to arbitration. The thirty-day informal resolution period is a condition precedent to filing a demand for arbitration; any statute of limitations or contractual time limit will be tolled during this period.
Opting out of arbitration. You may opt out of the arbitration requirement in Section 26 by sending a written notice to legal@caliberrx.co within thirty (30) days after first accepting these Terms. The notice must include your full name, email address, mailing address, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms.
Right to reject future material amendments to arbitration. If CaliberRx materially amends Section 26 (Binding Individual Arbitration; Class Action Waiver) or this Section 27 in the future, you may reject the amended provisions by sending a written rejection notice to legal@caliberrx.co within thirty (30) days after the amendment is published or otherwise communicated to you. A timely rejection notice will preserve the version of the arbitration provisions in effect immediately before the amendment with respect to you, but will not affect any other amendment to these Terms. If you do not send a rejection notice within thirty (30) days, the amended provisions will apply to you.
28. Limited Time to Bring Claims
Any claim arising out of or relating to these Terms or the Services must be commenced within one (1) year after the claim accrues. A claim not brought within that period is permanently barred, to the fullest extent permitted by law.
29. Governing Law and Venue
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws principles, and by applicable federal law. For matters not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.
30. Force Majeure
CaliberRx will not be liable for failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, epidemics, governmental actions, civil disturbance, labor disputes, or infrastructure failures.
31. Geographic Restrictions; Export Controls
The Services are offered only to persons located in the United States and in states where the Provider Group is licensed. You will comply with all applicable U.S. export-control and sanctions laws.
32. Third-Party Application Stores
If you obtain a CaliberRx mobile application through a third-party distribution channel, your use is also subject to the distribution channel’s terms.
33. Notice for California Consumers
Under California Civil Code § 1789.3, California residents are entitled to the following consumer-rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210. You may contact CaliberRx at legal@caliberrx.co or at the mailing address published at caliberrx.co.
34. Assignment
You may not assign these Terms without our written consent. CaliberRx may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.
35. Severability
If any provision is held invalid or unenforceable, it will be modified or severed to the minimum extent necessary, and the remaining provisions remain in full force and effect.
36. Entire Agreement; No Waiver
These Terms, together with all documents incorporated by reference, constitute the entire agreement between you and CaliberRx regarding the Services. No failure or delay in enforcing any right operates as a waiver.
37. Changes to These Terms
We may update these Terms from time to time. The Effective Date indicates when the Terms were last updated. Material changes will be communicated by email, through the Platform, or by other reasonable means. Continued use after the effective date of a change constitutes acceptance.
38. U.S. Government End Users; Commercial Items
The Platform and the Services are “commercial items,” “commercial computer software,” and “commercial computer software documentation,” as those terms are defined at 48 C.F.R. §2.101 and 48 C.F.R. §12.212. If the Services are licensed to or accessed by an agency or instrumentality of the U.S. Government, the Government’s rights are limited to those rights customarily provided to the public under these Terms in accordance with 48 C.F.R. §12.212 and 48 C.F.R. §227.7202-1 through §227.7202-4. Any use, modification, reproduction, release, performance, display, or disclosure by the U.S. Government is governed solely by these Terms and is prohibited except to the extent expressly permitted by these Terms.